Kavacık Hospital

1. Admission Procedures

When you arrive at our hospital, you will be greeted by Patient Advisors and directed to the Admission Coordination Office. After the Admission Coordinator verifies your identification and appointment details, your admission process will begin, and you will be asked to sign the Admission Consent and Agreement Form. You will be provided with information regarding the cost of your treatment, and a deposit will be requested based on the determined amount. Once your admission procedures are complete, you will be escorted by a Patient Advisor to the relevant department, where you will receive the necessary information about your room, and arrangements will be made to ensure your comfort.

2. Discharge Services

After your physician notifies the nurse of your discharge, your file will first undergo final checks by Nursing Services and the Ward Secretary, and the discharge information will be forwarded to the Discharge Department. The Discharge Department will quickly complete cash payments and insurance claims processing to prepare your bill. Once your discharge process has begun, you may need to wait a short while for the bill to be generated.

Once your procedures are complete, you will be directed to the Discharge Office, accompanied by the Ward Secretary or your nurse, along with the Discharge Authorization Form. Once your payments have been processed and your bill has been issued, the Discharge Approval Form provided to you will be collected by the Ward Nurse in Charge or your Secretary, and your discharge process will be completed. After the discharge process is complete, your physician-approved discharge summary will be provided to you by your Ward Secretary.

3. Billing

You can pay the treatment fee determined prior to admission to the Admission Coordination Office during the admission process. You can obtain all information regarding payments throughout your treatment period from the Admission Coordination Office. For long-term hospitalizations, interim payments will be requested to cover your treatment expenses. Payments can be made in Turkish Lira, by credit card, in U.S. Dollars, or in Euros. For patients with private insurance, procedures are carried out based on prior authorization, and a final confirmation is obtained and provided at the time of discharge. This process typically takes 30 to 45 minutes.

For patients undergoing treatment at a healthcare facility or at home whose relatives are unable to accompany them for any reason, companionship services are provided on an hourly or daily basis by healthcare professionals or patient care staff holding a Patient Care Certificate issued by the Ministry of National Education. In companionship services provided by healthcare professionals, simple medical procedures such as monitoring blood sugar and blood pressure, as well as dressing changes if necessary, are performed. Services provided by patient care personnel, on the other hand, include non-medical care services such as positioning the patient, feeding, changing diapers, or providing toilet assistance.

Our hospital provides 24/7 technical service and equipment support to ensure uninterrupted care for our patients. Diagnostic processes are conducted with high accuracy and speed using advanced imaging and diagnostic technologies. Thanks to digital archiving and workflow systems, patient data is securely stored and effectively managed. Patient and staff safety is ensured at the highest level through smart building management, centralized control systems, and sterilization infrastructure. All infrastructure is designed in accordance with international quality standards and provides secure data access and communication capabilities via digital sharing systems.

The services offered at our hospital are organized under the following categories:

• Primary Health Care: We provide comprehensive primary health care services to our patients.

• Clinical and Specialty Services: Our team of specialist physicians provides advanced treatment and care services across various medical specialties.

• Diagnostic and Imaging Services: Our state-of-the-art imaging and laboratory facilities enable rapid and accurate diagnosis.

• Patient Support and Services: We provide counseling, referral, and accompaniment services to meet patients’ needs throughout their treatment process.

• International Patient Services: We provide coordinated healthcare services to our international patients, supported by language and cultural assistance.

• Visitor and Companion Services: All necessary arrangements are made to ensure the comfort and safety of patients’ relatives and companions.

As part of the services offered at our hospital, patient comfort and satisfaction are our top priorities:

• Room and Accommodation Comfort: We provide our patients with modern and comfortable rooms, ensuring a safe and comfortable stay.

• Food and Beverage Services: Healthy and balanced meal options are provided in accordance with patients’ needs and dietary requirements.

• Visitor and Companion Services: Necessary arrangements are made to ensure the comfort and safety of patients’ relatives, and companion services are provided in a coordinated manner.

• Daily Needs and Additional Services: Patients’ daily needs and additional requests are met quickly and efficiently.

• International Patient Support: We provide our international patients with coordinated healthcare services that include language and cultural support.

The support and services offered at our hospital are organized under the following categories:

• Patient Relations: We ensure that all of our patients’ requests and needs are addressed promptly and accurately.

• Nursing and Care: A professional nursing team provides comprehensive care services, prioritizing patient comfort and safety.

• Food and Cafeteria Services: Patients’ nutritional needs are met with high-quality, balanced meal options.

• Taxis and Transportation: We coordinate and facilitate transportation for our patients.

• Companion Services: We provide comfortable and safe accommodations for patients’ relatives.

• Interpreter / Foreign Patient Support: We provide language and cultural support services to our foreign patients to facilitate their treatment process.

• Parking and Valet Service: We provide secure parking and valet service for patients and visitors coming to our hospital.

• International Patient & Other Services: We provide coordinated and comprehensive support services for international patients and patients with special needs.